Return & Refund Policy

Effective date: 3 November 2026

Return requests

Customers may request a return within 7 calendar days of delivery for eligible items, subject to the conditions below and applicable consumer law. This is a proposed sample window and must be confirmed by the store owner.

Eligibility and condition

Items should generally be unused, unwashed, unassembled where applicable, and returned with original packaging, tags and accessories. Hygiene-sensitive, personalised or made-to-order products may have restrictions where lawful. Faulty, damaged or incorrectly supplied items will be handled in accordance with applicable law.

Damaged or incorrect products

Contact support promptly with your order number and clear photographs of the product and packaging. We will review the request and explain the available remedy.

Refund process

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method where possible. Actual bank and payment-provider processing times may vary.

Return shipping

Publish the actual return shipping responsibility for each eligible return type. Customer rights for defective, damaged or incorrectly supplied products will be honoured.

How to request

Email your verified support email with the order number. Do not send goods to an address until support confirms the return instructions.