Order support
Cancellation Policy
Effective date: 3 November 2026
Owner action: Confirm your real cancellation cut-off with fulfilment and payment providers before publishing.
Before dispatch
Customers may request cancellation by contacting support with the order number as soon as possible. We will try to stop orders that have not entered packing or dispatch. Cancellation may not be possible after courier handover.
After dispatch
For dispatched orders, follow the Return & Refund Policy. Refusal of delivery does not automatically guarantee a refund, subject to applicable law and the circumstances of the order.
Refunds for cancelled orders
For an approved cancellation where payment has been collected, refunds will be initiated to the original payment method where possible. Bank and payment provider processing times may vary.
How to request
Email your verified support email or use our Contact page. Include your order number and registered phone number.